Riverside Paws & Claws

Spraoi spend Christmas and New year with bronagh at very short notice and we could not have been happier with her she send me pictures and updates so we could see he was happy and I could text her as much as I wanted it was no problem at all as she understood that he is our little baby I would defiantly recommend her he was missing her the first night he was home we will use her again thank you so much bronagh 😊

Unfortunately this didn’t work out for our dog. Details given at the meet and greet about his usual sleeping arrangements and agreed at the time weren’t followed. This led to him becoming very stressed and barking through his first night. Bronagh sent a message to ask if there was anything that could be done and I advised that he did sleep upstairs with us and not downstairs as discussed, which she reluctantly agreed to do. He never got over the stress and received another message 2 days later which spoilt my holiday to advise the he was not settling/eating and if again I could offer advice and she wasn’t happy with the situation. I spent a day of my holiday ringing around other boarders and family members and finally found someone who agreed to collect him for the remainder of the period as I wasn’t happy to leave him for 5 more nights in distress.

As first time users we were impressed by Bronagh’s efforts to keep us and our dog as relaxed as possible. She asked many questions about our dog when we arrived and seemed very experienced about caring for them. She kept us updated throughout the day so we didn’t worry. Would definitely recommend and use again.