Gudog Guarantee
Every Gudog booking includes our Emergency Vet Coverage, providing peace of mind and ensuring pet safety during emergencies.
Every reservation made via Gudog includes emergency vet coverage, ensuring your dog's safety and providing you with peace of mind during unforeseen situations. Gudog Veterinary Coverage is a reimbursement initiative for claims involving treatment and vet expenses from licensed, practicing veterinarians. Though not insurance, Gudog's coverage addresses treatment and vet costs from qualified professionals, with all expenses directly covered by Gudog. It serves as a supplement to private insurance held by Gudog users (pet sitters or owners). The program is exclusively for guest pets listed in a Gudog booking, with a maximum refundable amount of €500.
Gudog's Veterinary Coverage covers the following claims:
Injuries inflicted by another animal
Injuries from road accidents
Ingestion of objects or foreign bodies
Poisoning or intoxication
Other injuries or traumas due to third-party violence
Gudog Veterinary Coverage does not cover the following claims:
Injuries to pet sitters, family members, or roommates
Damage to a pet sitter's property or home
Age-related illnesses or injuries, or those resulting from any surgery
Cosmetic surgery
Mistreatment, exhaustion, or poor hygiene attributable to the pet owner
Infectious (e.g., conjunctivitis), episodic (e.g., epilepsy), or parasitic (e.g., fleas) diseases
Claims for pets lacking a microchip in areas where it is legally required
Treatment or vet costs for subsequent care beyond initial treatment, such as follow-up visits, check-ups, rehabilitation, or other additional treatments
Treatment or vet costs beyond 7 days after a booking's conclusion
Before filing a claim
Notify Gudog! Inform us within 48 hours of the incident by emailing info@gudog.com. Reach out to the pet owner promptly to discuss the situation and explore potential solutions. Contact your insurance: Your home or pet insurance might cover part or all costs associated with the incident. File a claim with your insurance before seeking reimbursement from Gudog. We may request proof of your claim.
How to file a claim
1
To be eligible, a reimbursable invoice submitted to Gudog must pertain to a booking made on Gudog.com, involve the treated pet named in the booking, have the incident occur during the booking dates, and have Gudog notified within 48 hours of the incident
2
After confirming eligibility, reach out to the Gudog support team at info@gudog.com, providing documentation as outlined in our "What to do in the event of an emergency" article
3
Our team will evaluate the submitted documentation to determine eligibility. This process may take up to 10 business days, and we might follow up with either party or the specified veterinary practice for further information.